Refund & Returns Policy

Refunds and Returns Policy for Smartlocksolutionsmax.com

Effective Date: January 4, 2024

Introduction

At Smart Lock Solutions Max, we strive for complete customer satisfaction. This policy outlines our procedures and guidelines for returning products and requesting refunds.

1. Return Conditions

  • Product Condition: Returned products must be in their original condition, unused, and with all original packaging and accessories. Products that have been used, altered, or damaged may not be eligible for a return or refund.
  • Time Frame: Returns must be initiated within 30 days from the date of purchase. Requests made beyond this period may not be eligible for a return or refund.

2. Process of Return

  • Initiating a Return: To initiate a return, please contact our customer support team at [email protected] or send a letter to our address at 323 Bald Eagle Way, McDonough GA, 30253. Please include your order number, contact details, and the reason for the return.
  • Approval: Once we receive your request, our team will review it and provide you with instructions on how to proceed, including the address for returning the product.

3. Shipping Costs

  • Customer’s Responsibility: The customer is responsible for the shipping costs associated with returning the product. We recommend using a trackable shipping service to ensure the safe return of the product.
  • Defective or Incorrect Products: If the product is defective or not what you ordered, Smart Lock Solutions Max will cover the shipping costs for the return.

4. Refunds

  • Processing: Upon receiving the returned product, we will inspect it and notify you of the status of your refund. If the return is approved, your refund will be processed, and a credit will automatically be applied to your original method of payment.
  • Time Frame: Please allow up to 14 business days for your refund to be processed.

5. Exchanges

  • Availability: We only replace items if they are defective or damaged. If you need to exchange it for the same item, please contact our customer support team.

6. Contact Information

For any questions or concerns regarding this policy, please contact us at: